The appearance of your documents can convey a good or bad image of you or your company. Understanding the possible causes of poor print or copy quality is the key to saving money and time! Listed below are some helpful tips for you to look at and possibly consider before returning any products to us. If these tips are not helpful, you can e-mail our service department at techs@tonsoftoner.com for a possible solution!
LASER PRINTERS - MOST COMMON PROBLEMS
When you have an image quality problem with a laser printer, we always recommend installing an empty toner cartridge in the machine first - you can usually get enough good test pages to see if the problem is from the new toner you just installed or if it's the printer that's at fault. Below are helpful tips.
A) Black Streaks, Shadows, And Ghosting
Adjust the printer's lightness/darkness setting to 2-3 different variables and see if problem disappears.
Look at the fusing assembly - is the roller torn (careful! it gets hot!) or does it have any black buildup?
If you are having trouble with envelopes, turn the density to a darker setting.
Low humidity levels can cause print quality problems - humidifiers work great.
B) White Streaks Or Voids (Vertical)
Dirty printer -mirror or transfer wire needs cleaned - especially any printer that uses an HP 92295A toner
Did you forget to pull out the sealing tape in your new toner?
C) Skipping
Are there any "clicking" noises when you print? You could have a broken gear.
COPIERS - MOST COMMON PROBLEMS
Copiers can be rather complex - unless you own a small desktop PC (personal copier)! If you do own a small personal copier, the tips below are for you. If you own a LARGER copier you'll need to talk with your local service provider. Once again, we recommend installing an empty toner cartridge in the machine first - you can usually get enough good test pages to see if the problem is from the new toner you just installed or if it's the copier that's at fault. Below are some helpful tips.
A) Black Marks Or Spots On Page (Always Same Place)
Clean the glass on the machine
Change the lightness/darkness setting - some copiers have 2 different density controls - does yours?
B) White Streaks Or Voids
Dirty transfer wire or mirror - how to clean these should be in your user manual - takes 10 seconds to clean.
Did you forget to pull out the sealing tape in your new toner?
C) Black Smudges / Vertical Or Horizontal, Also Ghosting
Look at the fusing assembly - does either roller look dirty or possibly torn?
When you buy your toner, do you get a cleaning wand with it? Do you install it?? Failure to install a new wand when you change the toner could lead to premature wear of the fusing assembly!
LASER FAX MACHINES - MOST COMMON PROBLEMS
Laser fax machines are similar to laser printers with one exception, they are also a scanner. As with any print quality problem, change the supply first, this way we can eliminate either the fax or the toner cartridge.
A) When Sending A Fax, Your Recipient Gets A Big Vertical Black Line
Your scanning glass is dirty or has something on it like a piece of tape, white-out, etc…Many laser fax machines can also make copies. After cleaning the glass, make a copy and see if the problem went away.
B) Black Streaks, Shadows, And Ghosting
Adjust the fax machine's lightness/darkness setting to 2-3 different variables and see if problem disappears.
Look at the fusing assembly - is the roller torn (careful! it gets hot!) or does it have any black buildup? Low humidity levels can cause image quality problems - many types of office equipment use static electricity to form the images you see on paper - if you regularly shock yourself on metal objects, you may need a humidifier.
C) White Streaks Or Voids (Vertical)
Did you forget to pull out the sealing tape in your new toner?
D) Skipping
Are there any "clicking" noises when you print? You could have a broken gear.
MULTIFUNCTIONAL MACHINES (INK CARTRIDGE BASED)- MOST COMMON PROBLEMS
The nice thing about machines using those small ink cartridges is that they are relatively simple to clean and fix. Below are a few tips on how to get your machine up and running again.
A) Horizontal Streaks Through Text And Images
Two things to look at here. First, pull out the ink cartridge and hold it up to the light. Do you see any fuzz or debris on the bottom of the cartridge - if so clean it off - it's possibly dragging across the ink while it's still wet. Next, get a flashlight and look at the bottom of the carriage which holds your ink cartridge(s). It is very common for fuzz and lint to stick on the bottom of the carriage and drag across the page while the ink is still wet - look very closely!!
B) White Streaks Or Voids
Remove the ink cartridge(s), and apply a small amount of water or alcohol to a tissue (preferably lint free), and clean the bottom of the cartridge, then run several test pages and see if the problem clears up.
IMPACT PRINTERS- MOST COMMON PROBLEMS
There are many types of impact printers, their primary use is mostly for printing multiple-part forms. All impact printers are different except for having a printhead. The printhead is the main cause of problems for this type of printer.
A) White Voids Through Characters Or Text
Pull the ribbon out and look at the printhead for debris on it. A small brush or can of air is best.
B) Black Streaks Through Text, Or Text Too Dark
Adjust the distance between the printhead and the platten farther apart (usually a lever).
C) Light Text Or Characters
Adjust the distance between the printhead and the platten to a closer position (usually a lever).
Any suggestions given on image quality, product yields, etc. are for information purposes only.
TONS-OF-TONER.COM is not responsible for customer repairs to their equipment.
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