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Returns & Exchanges
If you have made a purchase from TONS-OF-TONER.COM and for some reason need to return or exchange it, please read our policies listed below. Understanding and following these policies is the fastest way to resolve any issues or problems you may have experienced.
Exchange Policies
If any product becomes defective within 30 days of the invoice date, it may be returned for a replacement or refund, based upon the manufacturer's warranty. A 20% restocking fee will be assessed on all non-defective items returned within 30 days. We cannot accept returns on non-defective items after 30 days. Non-defective opened items are very difficult and time consuming to return to a manufacturer. As our customer, we will make every attempt satisfy your needs however; we must forewarn you that some manufacturers have very strict guidelines in regards to returned products. Other fees may apply to returning items of this type.
A) NO PRODUCT RETURNS WILL BE ACCEPTED WITHOUT AN RMA#
The RMA# (return merchandise authorization #) must appear on the outside and inside of the returned product package for proper ID. Product returned without a valid RMA# will be refused at our receiving dock. The customer is responsible for return shipping.
B) RMA# DURATION
RMA #'s are valid for 30 calendar days from the date of issue.
C) OUR RESTRICTIONS
Product returns must be:
- un-altered;
- have a valid RMA#;
- be the exact product which was shipped out;
- be received prior to the RMA# expiration
D) OUR RETURN PROCESS
Upon receipt of the returned product, TONS OF TONER.COM will inspect it to verify that it is:
- eligible for return;
- the correct product.
If not, then TONS OF TONER.COM will have the option of:
- returning the product with an explanation;
- not providing a refund for items received after 30 days
E) REIMBURSEMENT
After inspection and approval of returned product, TONS OF TONER.COM will credit the customers account.
